Job Description Summary

​The Strategic Account Operations team is responsible for delivering an exceptional experience to our strategic partners by being a proactive solutions-oriented partner. As Sr Customer Care Specialist you will work closely with teammates to proactively provide end-to-end account management. Associates must be able to work in our Covington, GA or Franklin Lakes, NJ office Monday through Thursday and work from home on Friday.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us..

Company Overview

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, and equip surgical and interventional procedures. BD partners with organizations around the world to address some of the most challenging global health issues.

BD has more than 63,000 associates across fifty countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiency, improve healthcare safety, and expand access to health. For more information on BD, please visit http://www.bd.com.

Responsibilities:

• Member of SAO, providing white glove customer service support to top strategic partners

• Work collaboratively as a team in a hybrid environment.

• Provide primary phone and email support.

• Process customer orders received via phone, email, and EDI.

• Provides necessary reporting and dashboards to customers to support requests and show overall performance.

• Review orders received for accuracy and completeness.

• Supports customer education in new technology and transitioning to self-service avenues.

• Issue resolution

• Participating in or leads cadence calls with customers and internal stakeholders as required.

• Identify areas for continuous improvement.

• Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.

• Adheres to and ensures compliance with BD guidelines, protocols, and policies.

• Other duties may be assigned as required.

Qualifications:

• Some college preferred. 3+ years of Customer Service experience or work in the medical field

• Strong interpersonal skills

• Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, Teams, and Outlook

• Ability to multitask using dual monitors, while working in multiple systems

• Clear communication skills (written and verbal)

• Ability to work with and maintain confidential information.

• Ability to resolve potentially stressful customer interactions.

• Excellent organizational skills

• JDE, SAP or similar ERP experience desirable

• Demonstrated excellence in the continuous handling of meticulous detail.

• Excellent data entry, proofreading, and typing skills.

• Skilled in solving basic math equations.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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Required Skills

Optional Skills

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Primary Work Location

USA GA - Covington BMD

Additional Locations

USA NJ - Franklin Lakes

Work Shift

NA (United States of America)