Job Description Summary

We are seeking a detailed-oriented and customer-focused individual to join our team as a Junior Customer Quality Relations Representative. The ideal candidate will be responsible for ensuring highest level of customer satisfaction by addressing customer and stakeholder inquiries regarding quality elements, resolving issues, and providing timely and effective solutions. The Customer Quality Relations Representative will also play key role in monitoring and analyzing customer and stakeholder feedback to identify areas for improvement.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

This role is a temporary contract position intended to cover maternity leave for existing employee. This role is expected to last until the end of September 2025.

Main responsibilities will include:

• Monitor complaint handling process involving the Complaint Center and Designated Complaint Handling Units as required for timely entry, appropriate investigations, adequate responses, and status updates.  

• Conduct quality assurance checks on Complaint Center to ensure compliance with established standards and customer expectations.

• Assist in carrying out projects (CAPA/CI) associated with CQR processes, cross-functional Regional Quality processes and/or business unit projects and Customer process improvements.

• Handle incoming requests about Quality elements, from customers, end users and sales organization, with an aim towards a high level of customer satisfaction.

• Document any customer requests about complaints previously raised and liaise with internal stakeholders to take required course of action; communicate with customer to ensure full resolution of request, maintain records of customer concerns to better address future concerns.

• Collaborate cross functionally within BD and Suppliers to organize and facilitate meetings aligned to customer expectations as required for all Quality related topics (e.g., product complaints).

About you

To be a successful candidate you will have an advanced level of English language, Italian is a plus, experience in Quality will be considered a big plus.

Any experience in Customer-facing / Healthcare / Medical / Pharma environment is an asset.

Furthermore, the following skills and experiences are required: ​ ​ ​

• Positive, Quality-driven attitude.

• Degree level required.

• Strong Customer focus and interpersonal skills.

• Excellent written and oral communication skills in English, ability to communicate with all levels of Organization. Italian is a plus.

• Strong organizational skills, ability to work independently, manage time effectively and prioritize workload.

• Familiarity with MS Office applications (Excel, Word, Outlook).

• Positive attitude and willingness to learn and adapt to new challenges.

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift