Job Description Summary

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Global Business Services (GBS)
GBS is a foundational enabler of BD Excellence and seeks out opportunities every day to provide high-value end-to-end services and enterprise capabilities that are available globally - leveraging digital automation to create value.

Our vision: Deliver Sustainable Operating Margin improvement by providing high-value End-to-End Services and Shared Capabilities to power BD’s Strong Teams.

GBS will unleash BD’s collective power by helping us operate as a single $21B global organisation, facilitating Digital Acceleration, Operating margin improvements, and Frictionless experiences for customers, associates and vendors.

Job Description

The Global Business Services (GBS) team helps drive BD forward by seeking out and implementing innovative ways to operate effectively and efficiently.  We are seeking a multifaceted and innovative Transformation Director, for our Quote-to-Cash service line.  Reporting to the Regional Service Owner, Quote-to-Cash, in this pivotal role, the successful candidate will be responsible for overseeing transformation program management within the EMEA Quote-to-Cash framework. This role ensures that both process and service levels are consistently met or exceeded and customer satisfaction is optimized.

The Transformation Director EMEA QTC oversees the end-to-end design, delivery & successful implementation of a portfolio of projects for GBS EMEA QTC.

Key Responsibilities:

• Collaborate with EMEA QTC process & service delivery leads in identifying areas for optimization & improvement

• Recommend prioritized opportunities to EMEA QTC leader for approval and execution

• Lead programs & projects related to E2E QTC processes driving continuous improvement & process optimization

• Ensure successful delivery of strategic process improvement projects including scope, timeline and budget

• Maintain strong working relationships with internal EMEA and QTC partners driving a customer first attitude including BPT, supply chain, finance, and commercial excellence

• Review BD technologies for optimization across the QTC lifecycle and recommend improvement opportunities using a digital first approach

• Lead and develop a transformation team comprising program management, transformation SMEs,  & digitalization experts

Qualifications and Skills:

• Strong understanding of process & service delivery principles, practices, and methodologies.

• Strong ability to analyze data, identify trends, and excellent problem-solving skills.  

• Strong communication and interpersonal skills. 

• Demonstrated leadership and team management capabilities in a matrixed organization.  

• Proven Lean Management skills with Lean 6 Sigma certification a definite asset.

• Proficiency in project & program management methodologies and tools.  

• Strong familiarity with ERP & CRM systems (e.g., SAP, LOTS, Oracle, SFDC, Conga) and other financial tools and technologies.  

• Detailed knowledge of end-to-end Quote to Cash process.

Education and Experience:

• A minimum of a bachelor’s degree in Finance, Accounting, Business Administration, or a related field is required.

• A master’s degree or relevant professional certifications in finance, project management, or service management are helpful.

• 5-7 years of experience in service management, with a focus on financial processes and customer interactions.

• Proven track record of managing and optimizing service delivery in a global or large-scale organization

Please note depending on the candidate's country of residency, relocation might be required.

Required Skills

Optional Skills

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Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

BEL Erembodegem - Dorp 86, CHE Eysins - Business Park Terre-Bonne, DEU Heidelberg - Tullastrasse, DEU Karlsruhe, ESP Barcelona, FRA Grenoble, GBR Crawley, GBR Winnersh - Eskdale Road, ITA Milano - Via Enrico Cialdini

Work Shift