Job Description Summary

Provide timely application (hands on) training and technical support to existing and new customers.
Provide support to sales team in technical discussions for prospective customers.
Provide trouble-shooting and address customer queries.



Principal Responsibilities

1) Application Support / provide training on BD instruments and products

To coordinate with the sales managers and customer to ensure readiness of site for application
training and plan for training.
Provide onsite training to new customers and re-training to existing customers in order to enhance optimal utilization of BD instruments.
To promote good practices in Microbiology laboratory and WHC platforms and advocate BD technology solutions in managing of septicemia and TB and ID/ AST, and cervical cancer screening in order to showcase BD as a reliable and trusted partner and a leader in Microbiology technology.

2) Joint working with the sales team to support sales
Participation in technical discussion during the ongoing sales process with prospects. Drive media sales and revenue generation.

3) Work with regional Branch manager to achieve and deliver business objectives

Participate in sales review meetings and work closely with branch manager and sales team to meet the business objectives and achieve budget numbers.

Job Description

Who We Are

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare sector. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

Purpose:

Provide timely application (hands on) training and technical support to existing and new customers.
Provide support to sales team in technical discussions for prospective customers.
Provide trouble-shooting and address customer queries. 

Main Responsibilities

1)    Application Support / provide training on BD instruments and products

To coordinate with the sales managers and customer to ensure readiness of site for application 
training and plan for training.
Provide onsite training to new customers and re-training to existing customers in order to enhance optimal utilization of BD instruments.
To promote good practices in Microbiology laboratory and advocate BD technology solutions in   managing of septicemia and TB and ID/ AST, in order to showcase BD as a reliable and trusted partner and a leader in Microbiology technology.

2)    Joint working with the sales team to support sales
Participation in technical discussion during the ongoing sales process with prospects. Drive media sales and revenue generation.

3)    Work with regional Branch manager to achieve and deliver business objectives

Participate in sales review meetings and work closely with branch manager and sales team to meet the business objectives and achieve budget numbers.

Culture and Benefits

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

Required Skills

Optional Skills

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Primary Work Location

IND Kolkata - Awfis Space Solutions

Additional Locations

Work Shift