Job Description Summary

As a key member of the DS Technical Services team, reporting to the EMEA Regional Support and Training Manager, you will deliver expert-level technical support to customers and Field Service Engineers across the EMEA region, with a focus on BD Max and WH&C. Additionally, you will support the Training & Application department, Sales & Marketing functions, and global service organizations based in the US (Sparks) and the Netherlands (Drachten).

As an Instrument Expert, you will conduct technical training courses and workshops throughout the EMEA region and participate in improvement projects as needed.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the inspiration and aim to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Tasks, Responsibilities

• Successfully complete technical training on the supported instrument ranges for DS.
• Continuously update your working knowledge through ongoing learning.
• Actively participate in technical forums with experts from EMEA and globally.
• Collaborate closely with EMEA Instrument Technical Experts to exchange information and share experiences.

Training

• Develop, plan, maintain, and conduct technical training programs.
• Monitor and support Technical Instrument Specialists, both locally and regionally, in delivering technical training.
• Communicate technical guidelines, procedures, resources, and documentation to field and desk-based tech support associates

Organizational support

• Technical validation of new products & upgrades and participation in prelaunch activities, customer beta evaluations and trials
• Setting up the spare part catalogue and providing spare parts recommendation for car stock policy, interacting with supply chain for safety stock definition

Remote support, diagnostics & troubleshooting

• Work closely together with Customer Remote Support to improve remote diagnostics troubleshooting.
• In the event that a remote solution cannot be provided, liaise with the local Field Service Engineer (FSE) or the local Country Product Technical Specialist (CPTS) to be dispatched and ensure the necessary support is delivered.

Field corrective actions & upgrades

• Support TSS team to prioritize, plan and execute field corrective actions (FCA) and upgrades, according to the regulatory instructions and mandatory procedures within the predefined timeframe to ensure business continuity for the customer.
• Be compliant with the DS quality regulations

Functional administrative reporting

• Manage personal planning in agreement with the Manager.
• Follow strictly administrative processes (management of escalations, relevant data entry in ServiceMax, reporting…)

Requirements (qualifications / experience)

• Engineering degree in electromechanical, electronics or physics or equal by experience (life sciences preferred). Experience as a 3rd line support engineer is a plus.
• Experience in an field service Instrument support role.
• Experience with PC’s / software / LIS / networking / database management knowledge is desirable
• Willing to travel in Western Europe and EMA (up to 50%)
• Knowledge of Windows and common MS Office programs (Excel, OneNote, Outlook, PowerPoint, SharePoint, Word)
• Strong customer focus, strong analytical and problem-solving skills, innovative and collaborative spirit, multitasking, open to diversity and different cultures
• Discipline in creating, using and implementing processes to promote a safe working environment throughout the organization
• Effective presentation, training and teaching skills
• Effective organization and planning skills
• Excellent written and verbal communication skills
• Languages: fluent in English, second and third European language is an asset

Location of the European Technical Instrument Expert DS:

• The EMEA Technical Instrument Expert is based in Local BD Office

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

.

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift