Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Description

The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories, as well as supporting Marketing exhibitions and clinical trials. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.

The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to acquire formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

DUTIES AND RESPONSIBILITIES

• Provide service, preventive maintenance, modifications, and installations of BD Life Sciences equipment at Customer sites with minimal direction.

• Tackle system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.

• Handle company assets including, company car, cell phone, computer, tablet, tools, inventory parts, etc.

• Establish and develop positive business relationships with customers and peers

• Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.

• Provide ongoing feedback to customers in regard to instrument repair and status.

• Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support

• Work closely with district team leads and dispatch to schedule and support customer base.

Qualifications

• High School diploma required. Associate degree in electrical, mechanical or similar engineering or Biomed program preferred

• 4 years’ proven electrical/mechanical experience or military

• Must be computer literate in Microsoft word, excel, PowerPoint and be able to apply computer-based tools for reports, email and general communication

• Ability to work both in individually and in team setting

• Must be able to work with customers, peers, and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.

• Must be able to travel a minimum of 50%

• Willingness and ability to work different shifts, on-call, nights and week-ends in case of need

• Current valid Driving license and good driving record over the last 3 years is required

Physical Requirements

• Ability to lift 30 to 40 lb. objects from the floor to chest level

• Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day

• Ability to sit, kneel, squat, bend, and stand repeatedly in a 8–10-hour period to assemble and repair instrument suites

• Ability to push and pull objects weighing up to 70 lbs 

• Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day

• Ability to carry a 30 lb. pack on your back for up to 1 hour

• Ability to drive distances of up to 6 hours, and in adverse weather conditions

• Able to climb portable ladders and step stools

• May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry. 

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your perspectives and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be excellent, we do what’s right, we hold each other accountable, and learn and improve every day.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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