Sea parte de algo más grande en BD. Aquí, nos ayudará a compartir nuestras soluciones innovadoras con más clínicas, médicos, farmacias y entidades médicas que, a su vez, beneficiarán la salud y el bienestar de las personas y los pacientes de todo el país. Es un puesto emocionante, desafiante y gratificante, pero trabajará desde una posición sólida gracias a nuestro nombre de confianza y la convicción que desarrollará rápidamente en nuestros productos . Aquí, canalizará todas sus habilidades y experiencia en ventas hacia un único objetivo: impulsando el mundo de la salud™. En BD, puede hacer una verdadera diferencia.
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Tipo de trabajo:
Tiempo completo -
Nivel del puesto:
Ingreso a personas mayores -
Viajes:
Varía -
Salario:
Competitivo -
Responsibilities
Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description Summary:
To actively contribute to the GCS Team by providing superior customer service and technical support for ROWA, Infusion and Pyxis, via coordination of the Remote Service Technicians (nationally), working in conjunction with the Service & Support Administration Manager to deliver effective Training outcomes, and develop Strategies that promote cohesive inter-departmental relationships.
Responsibilities:
Build and maintain client relationships
Ensure telephones calls are answered in a timely and professional manner.
Assist with the coordination of service dept resources through the installation phase.
Respond to all issues/queries in a timely, professional, and courteous manner.
Understand customer requirements via interpretation of collected service data, maintaining relationships with internal and external stakeholders, and continually assessing customer service priorities.
Schedule and complete weekly survey calls.
Complete all required documentation and report back to the manager.
Prioritize and escalate service jobs appropriately including interstate work, contractor related events.
CRM Administration including continual improvement in processes and data management.
Software support for clients and RSTs
On site and online software support.
Preferred Requirements:
Demonstrated customer service experience
Administration - strong attention to detail
Technical troubleshooting experience (over the phone)
Clear communication skills
SAP and Excel is required
Medical Device, Pharmaceutical, IT or Telecoms industry
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
AUS Sydney - North RydeAdditional Locations
Work Shift
Success Profile
¿Qué hace exitoso a un profesional en Ventas en BD? Echa un vistazo a los principales rasgos que estamos buscando y mira si tienes la combinación adecuada.
- Ambicioso
- Colaborativo
- Orientado a objetivos
- Persuasivo
- Orientado a resultados
- Emprendedor
Avances en el mundo de la salud™
BD es una de las compañías de tecnología médica más grandes del mundo y está mpulsando el mundo de la salud™ al mejorar el descubrimiento médico, el diagnóstico y la entrega de cuidado. BD ayuda a los clientes a mejorar los resultados, reducir los costos, aumentar la eficiencia, mejorar la seguridad y ampliar el acceso a la atención médica.