Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Contract Administrator, Customer Operations12-month contract role will support the management of the BDI Contract Sales and Pricing team (subject to change). Tasks include, but are not limited to, pricing inquiries, membership additions and/or expiry, item additions and/or expiry, price changes, contract extensions, renewals or contract creation to ensure maximum efficiency with minimal billback and order claim processing errors. This role requires strong attention to detail and an ability to shift focus to assist in prioritised tasks as required.

Job Responsibilities:(Primary Duties, Roles, and/or Authorities)

• Ensure all contract product additions and membership maintenance changes are actioned in a timely manner and done in accordance with agreement terms and conditions.
• Ensure contract renewals and creations are completed with accuracy and abides by time obligations to send required notices
• Action as required for product discontinuations and activations.
• Support Contract Specialists and liaise with Customer Service directly to address any contract or pricing related inquiries to ensure a high level of customer service and minimize order management pricing discrepancies.
• Support billback claim processing by immediately addressing contract errors to ensure claims are processed in a timely and complete manner to produce accurate sales reporting.
• Support Level 1 SLA for day of resolution turnaround time including: contract membership additions, product additions for Customer Service order management issues.

Education and Experience:

• College Diploma, in a business-related field. Bachelor’s degree is an asset. 
• 2+ years’ experience with contract execution. Good understanding of contract management, billbacks, and customer support a strong asset
• Proficiency with MS Office tools (word, outlook), including strong proficiency working with Excel (Pivot Tables, VLOOKUP function, slicers, etc.).
• Power BI experience an asset.
• Fluency in English required (read, write, speak). Fluency in French a strong asset.
• Proficient with ERP such as JDE, i5 experience an asset.

Knowledge and Skills:

• Strong teammate and collaborator with excellent interpersonal, written, and verbal communication skills.
• Strong discernment and passion towards excellent customer service both internally and externally.
• Excellent organizational and passion for process management and continuous improvement.
• Strong documentation skills including attention to detail, excellent follow-up skills.
• Thrives in a fast paced, dynamic environment, works well under pressure.
• Quick learner and strives for self-improvement.
• Flexibility and ability to balance competing priorities, projects and able to work within tight timelines under pressure.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!  

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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