Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Position Summary:
As a member of the Global Technical Services Team, the incumbent will be responsible for all technical service activities in their assigned territory to ensure customer satisfaction through accurate and timely maintenance support of our products. Incumbents are expected to be self-motivated individuals who can work within a multi-disciplined team environment. The successful candidate must have a strong mechanical/electrical aptitude as well as good communication skills to provide both on-site product support as well as remote technical assistance to customers and dealers. Incumbents must be willing to travel extensively (approximately 75%) within their assigned territory to provide both scheduled preventative maintenance and unscheduled repair service on BD products.  The position will report directly to the Manager of Customer & Product Support for the assigned region.

Essential Responsibilities: 

• Provide technical support services including installation, maintenance and repair of BD medical systems and components.  
• Assist in the development of local inventory levels by working closely with the regional distributor and dealers to assess service requirements.
• Manage service contracts with key accounts to ensure service levels are achieved.
• Interface between customers, dealers, sales representatives and BD to resolve service issues.
• Conduct training sessions at customer sites and at trade shows to improve understanding of products and applications.
• Maintain up-to-date records of service activities.
• Plan daily schedule to improve efficiency and effectiveness of service delivery.
• Ensure safe storage and transportation of parts and equipment.
• Perform additional assignments not listed above if requested by supervisor.

Minimum Qualifications: 

• Associates degree or equivalent field service experience required.
• Ability to read, analyze and interpret business procedures, technical processes and regulatory codes.
• Basic computer knowledge required, Microsoft Office, Word, Excel, PowerPoint.
• Experience using software diagnostic tools.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks simultaneously while maintaining a high level of attention to detail.
• Ability to understand complex technical information and communicate it simply to others.
• Strong organizational skills and ability to learn quickly.
• Ability to lift 40 lbs., climb ladders, and perform other routine service functions.
• Clean driving record and valid driver’s license required.

Preferred Qualifications: 

• Prior experience working with medical devices.
• Prior experience working with automated laboratory instrumentation.
• Prior experience solving electrical, electronic and/or mechanical problems.
• Prior experience performing repairs on equipment.
• Knowledge of laboratory safety practices.
• Familiarity with lab operations.
• Training in basic networking principles.
• Training in basic IT.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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