Job Description Summary

Reporting on a solid line to the Clinical Transformation VP and dotted line to the Customer Quality Relations Director for the US Region, the Quality Clinical Transformation Coordinator is responsible for supporting the clinical strategy and execution of Clinical Transformation projects and programs with Key Strategic Accounts within the US Region. Development is accomplished by understanding the customer dynamic and addressing the need for advanced development and delivery of current and future BD Integrated clinical services and programs. The Coordinator will identify and anticipate the necessary goals to support the strategy and execute the initiatives with measurable ROIs that meet US Region business strategy across all the BD business units.

Additionally, the Quality Clinical Transformation Coordinator serves as a single point of contact for their assigned accounts for quality engagements and escalations. This position is responsible for developing customer relationships, representing BD Quality at an enterprise level by directing customer communications to appropriate functions, interfacing directly with customers and customer account management, in support of the customer’s expectations.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

PRIMARY RESPONSIBILITIES:

• Manage multiple projects related to quality.

• Identify improvement opportunities for processes, procedures, systems, tools, training, metrics, or other areas.

• Participate in project meetings, share updates, provide status reports, escalate concerns, resolve conflicts, and facilitate decision-making activities.

• Communicate progress on key initiatives internally and externally.

• Support process mapping and document creation using Lean Six Sigma methodologies.

• Work with cross functional teams to implement key projects and initiatives.

• Provide regular updates to leadership regarding the progress of key customer and BD initiatives.

• Continuously evaluate and improve existing processes and systems.

About You:

• Minimum bachelor’s degree in Healthcare with decision making capacity and a minimum of 5 years experience. Master's degree preferred.

• CQA, CQE, CQM, Nursing certifications a plus

• Experience implementing continuous improvement initiatives using lean six sigma principles.

• Ability to manage complex projects involving multiple stakeholders.

• Excellent communication skills both written and verbal.

• Strong organizational skills with attention to detail.

• Proficiency in Microsoft Office suite (Excel, PowerPoint, Word, Teams, SharePoint).

• Ability to travel domestically up to 50% of time.

PREFERRED SKILLS AND EXPERIENCE:

• Experience working in the medical device industry.

• Certification in Lean Six Sigma (Green Belt) or equivalent experience.

• Experience leading cross functional teams.

• Experience managing quality system transformation projects.

• Understanding of Agile methods and frameworks.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

Primary Work Location

USA TX - San Antonio

Additional Locations

USA AZ - Tempe Headquarters, USA IL - Vernon Hills, USA NJ - Franklin Lakes

Work Shift

NA (United States of America)