Job Description Summary

Enterprise Technical Consultant plays a hybrid role that blends technical expertise with customer relationship management. Their primary goal is to ensure customers achieve their desired outcomes while using a BD product or service, especially in tech-driven industries like SaaS, cloud computing, or enterprise software. Results-driven Technical Account Specialist with a strong background in client relationship management, technical support, and solution delivery. Adept at bridging the gap between technical teams and business stakeholders to ensure seamless implementation and ongoing success of technology solutions. Skilled in troubleshooting, product training, and providing strategic guidance to maximize customer satisfaction and retention. Proven ability to resolve complex issues and drive customer success through proactive engagement and technical expertise.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Responsibilities of the Enterprise Technical Consultant role:

Collaborate with internal (BD) and external (customer) resources to drive a one account team approach and ensure seamless, timely and clear communication across the teams.

• Represent voice of the customer internally (BD) with respect to enhancements and future road mapping opportunities

• Serve as key escalation point and point of resolution for outstanding priority problems and onsite issues.

• Requires strong consultative skills, knowledge of clinical and/or IT operations, knowledge of Pyxis solutions, analytical ability to identify and translate trends, change management, project management and exceptional verbal and written communication skills at all levels of the organization

• Build and maintain executable plans to address these areas of opportunity and demonstrate creative problem-solving skills to achieve continuous improvement objectives

• Ensure smooth adoption of the BD product by aligning it with customer goals. Support all Implementation activity in coordination with implementation team.

• Responsible for continued technical support of installed BD Pyxis solutions within the customer’s current environment.

• Ability to represent BD Medication Management suite

• Engage directly with assigned customer (s) to provide preventative maintenance and technical support for company products at customer facility locations.

• Work with the BD Upgrade Team to support effective, timely and quality upgrades of installed Pyxis solutions including after-hour and weekend support.

• Support product expansions and align toward implementation timelines.

• Partner with BD Enterprise Program Manager, Project Manager, Field Service Engineer and Designated Remote CSC Support to communicate onsite challenges and assist with resolution.  Onboarding PMs for Mayo specific Imp Timeline.

Special Skills and Competencies:

• Knowledge of clinical, pharmacy and/or IT operations

• BD Pyxis product knowledge one or more (Pyxis Medstation, Pyxis CII Safe, Pyxis Logistics).

• Detailed-oriented Professional with strong technical proficiency   

• Exceptional professional skills; presentation, verbal, written at all levels of the organization

• Project Management, Account Management and Leadership capabilities preferred

• Critical thinking, problem solving

Education and Experience Required:

• High School Diploma plus 3-5 years Pharmacy, Pharmacy Tech or Nursing and/or IT experience

• Based out of Rochester, MN with ability to travel at least 40-50% of the time to alternate Mayo sites/facilities.

Qualifications:

• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform crucial job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

• Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.  Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. 

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

USA MN - Minneapolis Medina Rd

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$109,700.00 - $180,800.00 USD Annual