Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

Become a maker of possible with us!

Job Summary

This role will provide pre and post-sales support to the application team across SEA. Will be the subject matter technical expert in SEA for the microbiology portfolio and a team player who can collaborate with different functions to achieve common business goals.

The role is responsible for observing current clinical and laboratory practices, aligning best practice, and recommending appropriate BD solutions while driving clinical effectiveness and promoting measurable customer success.

Responsibilities:

Technical / Applications

• Serves as SEA point of contact in technical related inquiries and product application issues.
• Conduct clinical product trainings and product demos to customers and countries as needed; maintain record of trainings conducted
• Provide applications / troubleshooting support for Microbiology portfolio (Instruments, reagents, informatics) - Blood Culture, IDAST, TB, Clinical Media, Industrial Microbiology, Lab Automation, Synapsys connectivity
• Pre-sales product presentation for Total Microbiology solution, including Blood culture, IDAST, Lab Automation, Synapsys connectivity, Clinical media, Industrial microbiology, and TB.
• Support countries in product complaints via applications troubleshooting, escalation to quality, and complaints closure as needed.
• Develop training programs and training materials for Microbiology solution, and coordinate with region / global on global trainings
• Conduct and lead monthly DS Tag+ (Technical applications group) call with applications team in SEA, providing a forum for sharing of applications related issues, best practices, new product trainings, etc
• Be up to date with local and international guidelines for areas supporting clinical and pharmaceutical Microbiology diagnostics
• Support country team in the submission of tenders by providing technical information where applicable.
• Prepare and present in seminars / workshops as needed
• Conduct workflow analysis and AIA (Automation Impact Analysis) for potential Kiestra lab automation customers
• Support marketing in gathering of market intelligence on market / competitor trends to support development of marketing strategies and future products

Preferred Requirements

• Degree holder in Life Sciences, Major in Microbiology
• Minimum 2-3-years of technical support experience in Medical Laboratory setting, Medical Device Business, or related industry
• Strong technical and significant laboratory and/or scientific background in microbiology
• Strong technical background in molecular diagnostics, cytology, and phlebotomy will be added advantage.
• Strong problem solving and troubleshooting skills.
• Effective communication skills to clearly articulate technical and product information to both internal and external customers.
• Strong teamwork and organizational skills to manage multiple priorities, make appointments, plan schedules and coordinate efforts with sales / marketing team, service and support teams.
• Comfortable working in a cross functional dynamic team environment
• Knowledge of information systems and IT architecture and development of custom interfaces with LIS will be added advantage.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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