Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Summary

The Field Service Engineer (FSE) is responsible for customer site service of all Diagnostic Systems products within assigned territory; providing preventative maintenance, repair, installation, commissioning, and training on BD instruments and systems as well as their application to customer’s laboratory operations.
The FSE must ensure that customer expectations are met or exceeded through accurate completion of service requests at each customer site. This position requires high level interpersonal skills, attention to detail, excellent communication skills, and ability to effectively manage multiple tasks.

Responsibilities

• Ensure timely response to customer calls in accordance with contractual agreements.

• Manage time effectively by planning and organizing daily work assignments and making appropriate decisions regarding priorities for service visits.

• Demonstrates effective use of BDI technologies such as laptops, smartphones, etc., to increase efficiency and productivity.

• Communicate professionally both verbally and written with customers and colleagues.

• Provide accurate information regarding new products, features, applications, accessories, and related services.

• Maintain regular and accurate documentation/records of service activities including parts used, repairs made, customer complaints, unresolved issues, lessons learned, expenses, billing records, and other pertinent data as required by departmental policies.

• Develop relationships with distributors and sales representatives to facilitate more efficient servicing of customers.

• Resolve problems with instruments and equipment, either by repairing them or advising customers when they should be replaced.

• Assess customer needs, discover opportunities for new business, and make recommendations to management accordingly.

• Assist in training new employees as requested.

Minimum Qualifications

• HS Diploma or equivalent experience

• Valid Driver’s License

• 2-5 years of field service experience working on and maintaining equipment for customers.

• Proficient with Microsoft Office Suite

• Ability to read, understand and put into practice documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine Technical Service Reports and correspondence.

• Travel requirements vary but may include weekly travel within your region and occasionally outside of it. 90% local and in state

• Strong analytical and problem-solving skills for Solving instrumentation issues.

• Excellent verbal and written communications skills in order to properly collaborate with various customers

Preferred Qualifications

• Bachelor's degree or equivalent experience in Biomedical Sciences, Mechanical Engineering, Electrical Engineering, Chemistry, Physics, or Life Science

• Military experience

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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