Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

JOB SUMMARY:

The Project Manager - Diagnostic Solutions, is responsible for the full Implementation Cycles associated with the BD Life Sciences solutions, as well as the Experience Management associated with the BD solutions.  The Implementations and the Experience Management apply to both internal and external projects.

The Full Implementation Project Cycle includes participation in the Sales process pre-contract, initiating the implementation project, executing on the deliverables and through the transition to our service/support services. The Project Manager will drive and own the implementations, document and report out project performance data, actively manage associated project risk, and mitigate open issues from project assignment through project transition.

The Customer Experience Management is key to the success of the Life Sciences strategy and is required to drive a high level of coordination between the different BD departments/functions and Customer teams to ensure a smooth implementation and ongoing customer satisfaction.

Primary Duties and Responsibilities:
Project Management responsibilities include, but are not limited to:

• Developing and communicating of the project plan to Customer leadership.

• Developing and regularly maintaining the project schedule.

• Hold regular meetings with internal/external project teams to check/monitor progress.

• Regularly update internal management stakeholders on high level project status.

• Advise the customer on managing organizational change (Change Management).

• Supply consultation to the customer on Lab Information Systems / IT Infrastructure and Services (building interior, power, air, etc.).

• Lead Change Management workshops/presentations to engage customer lab staff.

• Manage and communicate project risks impacting the project or organization.

• Engage local sales and service teams in order to create a sustainable product placement.

• Participate in continuous improvement sessions to the further professionalize the Projects Department.

• Attention to detail for review of order configurations prior to manufacturing requests.

• Coordinate install and application resources.

Customer Experience Management responsibilities include, but are not limited to:

• Interface effectively with the different BD departments to manage cross functional processes and resolve issues impacting customers.

• Supports sales partners’ efforts to attain business objectives.

• Continuously benchmark customer processes through Business Reviews, focusing on market trends and customer needs to find opportunities for process improvement and differentiated services.

• Manage customer perceptions by leading communications through both regular formal business reviews and informal periodic calls/visits.

Minimum Qualifications:

Knowledge and Skills

• Demonstrated leadership, motivational and organizational skills with a proven track record of accomplishments in cross-functional projects/teams/programs

• Demonstrated effective interpersonal skills; including effective internal and external communications and crisis/conflict resolution skills

• Demonstrated effective knowledge of Project Management, Risk Management and Change Management

• Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations

• Excellent Communication and Presentation Skills

• Willing and able to travel up to 50%

Education and Experience

• Minimum BA/BS in life sciences or engineering required with relevant laboratory/diagnostic instrumentation, automation, informatics or other related field.
• Project Management training and a minimum of 3 years project management experience in a technical or laboratory customer environment required.
• Understanding of US Laboratory Diagnostics or Healthcare Industry with heavy emphasis on Standard Laboratory Practices and Laboratory Regulatory environment (CAP, CLIA, COLA).
• PMP Certification (Preferred)
• LEAN/ Six Sigma Knowledge (Preferred)

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information