Job Description Summary

The role involves processing incoming RGA (Good/Unused) part returns and ensuring the quality of those returns. It requires regular reporting on financial movements regarding RGA returns and scrapping of returned spare parts. Additionally, it involves investigating questionable RGA and Quality Return Mandatory RMA parts that are set aside by the Decon team for investigation. Managing the Quality Return Mandatory RMA part report and ensuring compliance is also part of the responsibilities. Following up with FSEs and the Decon team for un-shipped or un-received Quality Return Mandatory RMAs is necessary. Monthly reporting on key back orders and back order reasons is required. Coordinating with the Distribution Center to ensure the supply of necessary labels for Spare Part Shipments and maintaining good working relationships with DC associates is crucial. Furthermore, the role involves managing the IDS Single Swap process, ensuring customer satisfaction, returning defective units, coordinating with any LTL shippers as required, and coordinating and cooperating with the Repair Center.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Summary of Position:

The Service Logistics Specialist will be responsible for all aspects of service logistics in support of the technical services organization, including but not limited to receiving, packaging, and shipping of equipment and spare parts, leading spare part orders, communicating with Field Service Engineers, their managers, and customers regarding their requests, and working with other departments to ensure accurate data in our systems. The role will also provide the field service team administrative support as needed (e.g., scheduling, dispatch, etc.).

Responsibilities:

Parts Order Administration

• Process Parts orders and Follow-up with Field Service Engineers (FSE), their managers, Procurement, Supply Chain, and Service Planners as needed. Enter the backorders in the Parts Escalation Team Site and follow up for in field parts transfer requests.  

• Locate and transfer parts between plants and other storage locations.  

• Dispatch FSEs to the customers as needed

Process incoming RGAs (Good /Unused parts)  

• Perform required SAP Transactions to move parts among various storage locations.

• Receive, Package, Palletize, and send parts to the Distribution Center and /or FSL (Forward Stocking Location) and follow up if any issues.

• Follow up with FSEs and the Decontamination Team to track incoming shipments and parts. Investigate and reconcile inventory as needed

• Arrange Supplies, Print FedEx Shipping Labels, and distribute to FSEs for RGA and RMA (along with colored Red /Green Tags) returns,

Diagnostics Single Swap process

• Complete and process parts orders for the Single Swap instrument /accessory /option

• Communicate with BD customers, Phone Support Engineers, Shippers (e.g., Team Worldwide or FedEx Freight), Repair Center, and other team members as needed.

Additional

• Support business objectives; deliver high level of service & performance.

• Coordinate with Planning, Finance, and Logistics teams to ensure stock availability, credit release, etc.  

• Communicates with FSEs, Production, Procurement, and Supply Chain functions. Performs tasks related to pre-sales service, order fulfillment and post-sales service.

• Complete SAP reports, perform analysis, and suggest opportunities to improve. Update records and prepare reports as needed.

• Complete required trainings. Follow safety and quality requirements.

Minimum Qualifications:

• High School Diploma or equivalent

• Minimum of 1 year of experience working in a customer service/administrative role

• Willing to stand and walk much of the time in warehouse setting while having the ability to lift /pick /place packages up to 50lbs

• Proficiency in Microsoft Office Suite with basic computer skills

• Strong organizational skills and attention to detail

• Excellent written and verbal communication skills

• Ability to multitask and prioritize tasks effectively

Preferred Qualifications:

• Associate degree or equivalent experience

• Experience using ERP software (i.e., Oracle, SAP)

• Familiarity with medical device industry regulations and compliance requirements

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

#earlycareer

Required Skills

Optional Skills

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Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$26.10 - $43.00 USD Hourly