Job Description Summary

Be part of something bigger!
Liberator Medical Supply™ (LMS) has been serving urology and ostomy customers for more than two decades. LMS is dedicated to providing high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies and support with insurance paperwork and representation.
We have an immediate need for Purewick Sales Representatives in a virtual call center!
This is a 100% remote, work from home position!
In this role you will facilitate intake of new and reorder Purewick customer product orders from multiple lead/referral sources and enroll customers into Liberator’s supply program.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

In this role you will be responsible for:

• Articulate the features and benefits of the Purewick system including knowledge of all aspects of use and maintenance of the equipment.  

• Complete initial and follow-up calls on prospective leads via inbound and outbound calls/dialer to include identifying and resolving customer concerns within the process  

• Maintain departmental call volume requirements to include inbound and outbound calls  

• Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers.

• Meet or exceed monthly departmental sales goals as established by Sales Ops management.

• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.

To be successful in this role, you require:

• 1+ years medical industry, sales, collections or call center/customer service experience

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

• Ability to solve practical problems and deal with a variety of variables.

• Knowledge of Microsoft Office Applications

• Ability to work some evening shifts, weekends, and overtime as needed

Education and experience required:

• High School Diploma or general education degree (GED)

We offer a comprehensive benefits package to include:

• Up to 12 company paid holidays

• Medical, dental and vision insurance

• 401(k)

• Tuition Reimbursement

• Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift