Job Description Summary

BD is hiring for the exciting opportunity of Operations Lead MSC.

The scope of activities includes back-office administrative tasks through to field-based commercial activities. You will create, implement, and manage processes with your team to support and drive these activities.

Key elements which involve the team include:
- Internal business processes supporting the delivery of services for existing & new contract awards
- Contract performance management
- Working with the commercial functions to embed and deploy effective customer business review
- Providing subject matter expertise for commercial opportunities and bids
Supporting contract compliance and customer lifecycle management

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Main responsibilities will include:

• Collaborate with internal teams to establish and maintain processes supporting service delivery for new and existing contracts
• Ensure effective contract governance, business review, and performance reporting
• Foster strong customer relationships and attend business review meetings
• Oversee operational reporting, finance reporting, and customized internal reports
• Develop an ethos of continuous improvement for contract business review
• Build relationships with stakeholders to ensure seamless service delivery
• Implement best-in-class contract governance models and drive corrective actions
• Manage operational processes, systems, and ensure compliance
• Provide subject matter expertise during pre-sales and support commercial teams
• Continuously innovate and align with commercial excellence initiatives
• Lead and develop the UKI MS Operations team

About you

Education and Experience:

• Ideally educated to degree level or having equivalent experience in a related field.
• Experience in contract performance management.
• Experience administering Managed Services contracts is preferable.

Key Skills

• Excellent organizational and time management abilities
• Strong communication, problem-solving, and analytical skills
• Proactive, results-oriented, and able to handle multiple projects
• Proficient in MS Office applications, Power BI, and data analysis
• Exceptional interpersonal skills and ability to collaborate across levels
• Line management and team development capabilities
• Driven, with a growth mindset and willingness to support others
• Understanding of Managed Service contracts and deliverables

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift